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Privacy Policy

Absolute Care Services Limited understands that your privacy is important to you and that you care about how your personal data is used and shared. We will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. If you have any questions about this Privacy Policy or how we handle your personal data please contact Richard Smith by email at richard@absolutecareservices.co.uk, or by post at 11-13 Ravenswood Crescent, West Wickham, England, BR4 0JH.

  1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

  • “Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means your personal data that you give to Us or which we obtain from third parties; and
  • “We/Us/Our” means Absolute Care Services Limited of 11-13 Ravenswood Crescent, West Wickham, England, BR4 0JH.
  1. Information About Us

We are a care provider business which provides care services to our clients. We process personal data so that we can provide these services – in doing so, we act as a “controller” with responsibility for collecting, storing and using personal data in accordance with the law.

  1. What Does This Policy Cover?

This Privacy Policy applies to the data collected, stored and used Us.

This policy sets out below:

  • Your rights in relation to your personal data
  • The personal data we collect
  • How we use that data
  • How and where we store that data
  • Who we share that data with
  • What happens if our business changes hands
  • How to access your data
  • Changes to our policy and how to contact us
  1. Your Rights

You have the following rights in relation to your personal data that We hold:

4.1 The right to be informed about Our collection and use of personal data;

4.2 The right of access to the personal data We hold about you (see section 10 below);

4.3 The right to change any personal data We hold about you if it is inaccurate or incomplete;

4.4 The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you if we no longer have a legitimate reason to hold it;

4.5 The right to restrict (i.e. prevent) the processing of your personal data;

4.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

4.7 The right to object to Us using your personal data for particular purposes; and

4.8 Rights with respect to automated decision making and profiling.

4.9 Where you have consented to Us processing your personal data you have the right to withdraw that consent at any time by notifying us.  Please note that if you withdraw your consent to further processing that does not affect any processing done prior to the withdrawal of that consent, or which is done according to another legal basis. There may be circumstances where We will still need to process your data for legal or official reasons. Where this is the case, we will tell you and we will restrict the data to only what is necessary for those specific reasons.

If you want to exercise or have any questions in relation to the rights set out above, please contact Us using the details in section 12 below

  1. What Data Do We Collect?

We collect the personal data of clients from clients, referrers (such as local councils) and third parties who have an interest in the care of the client (such as District Nurses, GPs, Pharmacies, End of Life Teams, Hospitals and the client’s next of kin).

All client data is stored safely, confidentially and in accordance with the NHS’s DSPT standards  until it is destroyed in accordance with our retention policy.

We collect contact details of referrers and potential referrers of clients (name, job title, phone number(s) and email addresses) through publicly available sources (such as their website) or when they provide such information to us.

We process health information about our clients. This is so we can provide appropriate care for them.

Where We process other special categories of data, such as information about ethnic origin, sexual orientation, health or religion or belief, this is so that we can provide the most appropriate care and to meet our reporting requirements to local authorities.

Purpose of processing and legal basis

We collect your personal data and will process the personal data of clients for the purposes of providing them with care services and the personal data of referrers, potential referrers and other interested third parties (such as doctors and next of kin) so we may communicate with them about clients and their requirements.

In some cases, we may be required to use client data for the purpose of investigating, reporting and detecting crime and also to comply with regulations and laws that apply to us.

We may also use your information during the course of audits and inspections to demonstrate our compliance with certain industry standards (such as the requirements of the CQC) and the requirements of local authorities and to report to such bodies when required to do so.

We must have a legal basis to process your personal data. The legal bases we rely upon to provide our services are:

  • Where we have a legitimate interest (for example operating under a contract with a local authority)
  • To comply with a legal obligation that we have
  • To fulfil a contractual obligation that we have with you

Legitimate interest

Where we have a legitimate reason to process your data we will ensure it is reasonable and does not go against what you would reasonably expect from us. Where we rely on a legitimate interest to process your personal data our legitimate interests is/are as follows:

  • Managing our database and keeping records up to date;
  • Liaising with referrers and potential referrers of clients;
  • Contacting you to seek your consent where we need it.

Statutory/contractual requirement

We have certain legal requirements to collect personal data (e.g. to comply with the requirements of the CQC, tax legislation, and safeguarding requirements). We may process your personal data when complying with these obligations.

Recipient/s of data

If you are a client, we may provide your personal data to the following recipients:

  • Back-office service providers who manage invoicing and other services on our behalf;
  • Professional advisors

If you are a referrer or other third party, we may provide your personal data to the following recipients:

  • Back-office service providers who manage invoicing and other services on our behalf;
  • Professional advisors
  1. How Do We Use Your Data?

We use client data in relation to the provision of care to them and referrer and other third party data to manage our relationships with such referrers and/or third parties. We do not use this information for any other purpose.

Third party Processors (including Google and Microsoft) whose content appears on our website may use third party Cookies, as detailed below in section 11. Please refer to section 11 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):

  • Client data is held for twelve years.
  • Contact data of referrers and other third parties is held as long as we have a legitimate reason to keep it.
  1. How and Where Do We Store Your Data?

Your data will only be stored within the UK however we may use processors who are outside of the UK (see section 8 below).

Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure such data.

Steps We take to secure and protect your data include:

  • Ensuring that your personal data can only be accessed by people who have a legitimate reason to use it;
  • ensuring that any systems we use to process your personal data are secure; and
  • ensuring that any third-party we share your personal data with treats it in accordance with the law.

Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.

  1. Do We Share Your Data?

Client information may be shared for the purposes of providing care. This includes sharing information with:

  • Next of kin;
  • Other health professionals;
  • Local authorities

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.

We may sometimes use third party data processors that are located outside of the UK Where We transfer any personal data outside the UK, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK

  1. What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes. When contacted, you will not, however, be given the choice to have your data deleted or withheld from the new owner or controller.

  1. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). No fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at richard@absolutecareservices.co.uk, or using the contact details below in section 12.

  1. Our Use of Cookies

For details of the cookies we use please see our cookies policy here: [link to cookies policy]

  1. Contacting Us and complaints

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at richard@absolutecareservices.co.uk or by post at Absolute Care Services Limited 11-13 Ravenswood Crescent, West Wickham, England, BR4 0JH.

If you have any cause for complaint about Our use of your personal data, please contact Us and We will do Our best to solve the problem for you.

You also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office. For their contact details please see www.ico.org.uk

  1. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site.

  1. Links to other sites

Our web site contains links to other sites. Please be aware that We are not responsible for the privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.